IOT India
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Product suite

Multiple products. One operating system for customer growth.

Each module ships standalone — same identity, same data, same AI. Adopt one, then compose.

01 Dialer 02 CRM 03 QMS 04 Unified Inbox 05 Social listening 06 Voice Bots 07 HRMS
01 — Engage

Cloud Dialer & Predictive Campaigns.

Carrier-grade voice with sub-200ms global media routing. Inbound, outbound and predictive campaigns from one console — with the lowest drop rate in the industry.

  • Predictive dialer
  • Power & preview
  • Skill-based routing
  • IVR studio
  • Voicemail drop
  • Live monitoring
  • Whisper & barge
  • WebRTC + SIP
Book a demo → Read docs →
Dashboard
02 — Convert

Lead CRM, Scoring & Journeys.

Capture leads from any source, score them with AI, route them in real time, and run multi-channel journeys that close deals — not just send emails.

  • Lead capture & dedupe
  • AI lead scoring
  • Journey builder
  • Multi-channel sequences
  • Pipeline & forecasting
  • Revenue attribution
  • Custom objects
  • Open API
Book a demo → Read docs →
Pipeline · Q4
AugSepOctNovDec
Pipeline
₹128 Cr
Win rate
38.4%
03 — Quality

QMS, AI Audit & Conversation IQ.

Audit 100% of every conversation against custom rubrics. Find the moments that lose deals — and the agents who consistently win them.

  • 100% AI audit
  • Custom rubrics
  • Sentiment trend
  • Compliance scoring
  • Coaching plans
  • Calibration sessions
  • Dispute resolution
  • Auto-flagging
QMS Audit
04 — Connect

Unified Omnichannel Inbox.

One inbox for WhatsApp, email, SMS, social DMs and webchat. Threaded by customer, not by channel. Memory survives every handoff.

  • WhatsApp BSP
  • Email & SMS
  • Social DMs
  • Webchat & in-app
  • Threaded by identity
  • Quick replies
  • Tags & macros
  • Internal notes
Inbox
All214
WhatsApp128
Email54
SMS22
Social10
NV
Naveen V.
WhatsApp · Mumbai
Live
Hi, is my order shipped yet?
Yes — out for delivery. ETA today 6pm.
Perfect. Thanks!
05 — Listen

Social Listening & Brand Monitoring.

Track every public mention of your brand, products and competitors. Spot a crisis before it trends. Quantify share of voice in real time.

  • Real-time mention feed
  • Share of voice
  • Sentiment heatmap
  • Competitor benchmarks
  • Crisis alerts
  • Influencer scoring
  • Topic clustering
  • Export to dashboards
Share of voice · last 30d
Your brand42.8%
Competitor A28.1%
Competitor B18.3%
Competitor C10.8%
Top topic, last 24h
“fast delivery” mentioned 1,284× · 92% positive · +18% w/w
06 — Automate

Voice Bots, Chat Bots & Workflows.

Production-grade automation built on your knowledge base, your tools and your tone. Multilingual, observable, and safe — describe in English, ship to prod.

  • Voice bots (12+ languages)
  • Chat bots
  • Workflow studio
  • Knowledge base RAG
  • Human handoff
  • Version control
  • A/B testing
  • Guardrails
Workflow · cart recovery
trigger  cart_abandoned >= 1h
↓
action  send_whatsapp("CART_NUDGE")
↓
ai  if reply && intent == "objection" → escalate to agent
↓
action  create_lead(score=high)
07 — Workforce

HRMS, Attendance & Performance.

The people side of the operation — purpose-built for distributed customer teams. Tied to the same KPIs leaders see in the boardroom.

  • Attendance & shifts
  • Geo-fencing
  • Payroll-ready exports
  • 1:1s & reviews
  • Goal tracking
  • Coaching plans
  • Leaderboards
  • Compliance docs
Floor · today
On shift
412 / 460
Late
8
Adherence
94.6%
Avg. QA
92.4
Top performer · today
Anjali N. · 42 calls · QA 97 · sentiment +0.82

One platform.
Seven products. Zero silos.

Walk us through your stack. We'll show you exactly where IOT India fits — and what comes out the other side.

Book a demo → See pricing