IOT India
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New AI Copilot for every customer conversation

The Operating System
for Customer Growth.

An intelligent AI-powered unified platform bringing together Marketing Automation, Auto Dialers, Quality Monitoring, HRMS, Employee & Payroll Management, and Accounts Management — built for the world’s most ambitious founders & CXOs

Book a demo → Watch product tour
Trusted by ambitious customer teams
Product suite

Multiple products.
One operating system.

Each module ships standalone, then composes into a single platform — same identity, same data, same AI.

01 — Engage
Cloud Dialer & Campaigns

Inbound, outbound and predictive campaigns from one console. Carrier-grade voice with sub-200ms global media routing.

  • Predictive dialer
  • IVR studio
  • Skill routing
  • Voicemail drop
  • Power dialer
 02 — Convert
Lead CRM & Journeys

Lead capture, scoring, lifecycle journeys and revenue attribution — engineered for high-velocity sales.

  • Lead scoring
  • Journey builder
  • CRM
 03 — Quality
QMS & Conversation IQ

Audit 100% of conversations with AI. Score, coach and prove compliance — across voice, chat and email.

  • AI audit
  • Sentiment
  • Coaching
 04 — Connect
Omnichannel Inbox

WhatsApp, email, SMS, social and webchat — unified into one threaded inbox with conversation memory.

  • WhatsApp BSP
  • Email
  • SMS
  • DM
 05 — Listen
Social Listening

Track every mention of your brand, product and competitors across the open web — in real time.

  • Brand monitoring
  • Share of voice
  • Insights
 06 — Automate
Voice & Chat Bots

Drag-and-drop bot builder powered by your knowledge base. Multilingual. Production-grade.

  • Voice bot
  • Chat bot
  • Workflows
 07 — Workforce
HRMS & Performance

Attendance, shifts, payroll and performance reviews — purpose-built for distributed customer teams.

  • Attendance
  • Shifts
  • Reviews
Unified platform

Everything connected.
Nothing fragmented.

A single data model, identity layer and event bus underpins every product. No bolt-ons. No silos. No integration tax.

Layer 01 Channels Voice · WhatsApp · Email · SMS · Web · Social
Layer 02 Communication Routing · Identity · Session memory
Layer 03 AI Engine Copilot · Audit · Sentiment · Forecast
Layer 04 Automation Workflows · Journeys · Bots
Layer 05 Analytics Dashboards · Attribution · Forecasts
Layer 06 Outcomes Revenue · CSAT · NPS · Cost-to-serve
Data backbone · One customer profile, every interaction, every channel — accessible by every module.
Identity & security · SOC 2 Type II · ISO 27001 · GDPR · DPDP · region-pinned data residency.
AI Layer

Built with AI
at the core.

Not an add-on. AI sits between every channel and every workflow — listening, reasoning, suggesting, and acting on behalf of your team.

Copilot

AI Copilot for every agent

Real-time call assist, next-best-action suggestions, and live objection handling — grounded in your knowledge base.

Suggest reply Summarize Translate
Audit

AI Quality & auto-audit

Audit 100% of conversations against custom rubrics. Flag risks, find coaching moments, prove compliance.

Audited today · 128,402 conversations
Voice IQ

Voice Intelligence

Speaker diarization, intent detection, sentiment trend lines and topic modeling across every call.

Forecast

Forecasting

Volume, staffing and revenue forecasts that learn from your historical patterns and seasonality.

Next 7d
+18.2%
Next 30d
+11.4%
Confidence
High
Summaries

Auto-summaries

Every call, chat and ticket comes with an instant summary, action items and CRM-ready notes.

Summary
Customer requested upgrade to Growth plan, mentioned competitor pricing. Owner: Priya · Follow-up Wed.
Workflow AI

Workflow AI

Describe what should happen in plain English. We build, deploy and monitor the workflow — version-controlled, observable, safe.

▸ when sentiment < 0.3 → escalate + summarise
Agent · in call 02:14
RP
Rajat P.
+91 98•••• 12 · Mumbai
Copilot suggestion Acknowledge price concern, then mention annual saving (₹14,400).
Executive dashboard · Q4 CXO view
ARR₹42.8 Cr
CSAT4.71
AHT3:42
Same data, same AI Agent ↔ Boardroom
Built for both sides

The agent on Monday morning.
The COO on Friday afternoon.

One platform, two audiences. Frontline agents get a copilot that handles the boring bits. Leaders get a single number that ties every conversation to revenue.

42%
fewer handle-time outliers
2.4×
first-call resolution lift
14 days
average go-live timeline
Inside the product

Built for every
customer-facing role.

From the agent at 9am Monday to the COO reviewing Friday's board pack — every surface is purpose-built.

Executive dashboard CXO view

Revenue, quality & cost in one pane.

ARR
₹42.8 Cr
CSAT
4.71 / 5
Dialer Agent

In-call copilot, live.

RP
Rajat P.
+91 98•••• 12 · 02:14
Live
Copilot suggestion
Acknowledge price concern, then mention the annual saving (₹14k).
QMS dashboard Quality

100% of calls, scored.

Empathy96
Compliance92
Resolution88
Discovery81
Industry solutions

Tuned for the way
your industry runs.

Pre-configured workflows, compliance rubrics and KPIs by industry — live on day one.

BPO & contact centers

Multi-tenant control plane, agent productivity tools, and AI quality coverage — engineered for scale across thousands of seats and dozens of clients.

  • Per-client tenant isolation, white-labelled portals.
  • Predictive dialer with sub-2s drop rate enforcement.
  • 100% AI audit coverage, per-client rubrics.
  • Shift, attendance & performance built-in.
Tenants36 live
Seats
12,480
AHT
3:42
QA
94.2

Banking, Financial Services & Insurance

Regulator-grade compliance, recording immutability, and PCI-scope reduction. Built for collections, sales and servicing teams that can't afford a slip.

  • RBI & SEBI compliant call recording & retention.
  • DPDP & GDPR consent capture at the channel layer.
  • AI compliance check on 100% of conversations.
  • Encrypted PII redaction in transcripts and exports.
Compliance coverage99.97%
RBI 2024-001
Recording retention · 7 yrs · ✓
DPDP §8
Purpose binding · ✓
PCI-DSS
PII redaction · ✓
SOC 2 II
Audited · ✓

Ecommerce & D2C

Convert browsing to buying. Recover carts on WhatsApp, resolve returns on the channel of choice, and forecast volume across festive peaks.

  • WhatsApp commerce flows, cart recovery & broadcast.
  • Returns & RTO automation via voice + chat bots.
  • Order lookup, intent prediction, NBA suggestions.
  • Peak forecasting & auto-staffing for sale events.
WhatsApp deliverability99.4%
Cart recovery sent42,180
Recovered orders6,394
GMV recovered₹2.1 Cr
ROAS14.2x

Healthcare

Patient-grade voice with HIPAA-aligned safeguards. Appointment reminders, intake automation, and after-hours triage that respects PHI by design.

  • PHI redaction in transcripts, exports and analytics.
  • Appointment reminder + reschedule bots.
  • Multilingual intake forms over WhatsApp.
  • Integrated EMR lookup via secure connectors.
Bot transcript · PHI redacted
Patient: I want to reschedule my [NAME] visit on Friday.
Bot: I see the appointment with Dr. Mehta at 10am. We have 11:30am or 4pm Friday open.
No-shows
↓ 38%
First-contact res.
82%

Education

From inquiry to enrollment to alumni — keep prospects, learners and parents on the channels they actually use. Counselor productivity, scaled.

  • Counselor dialer with lead scoring & nudges.
  • WhatsApp journeys for enrollment & orientation.
  • Parent + student multi-stakeholder threads.
  • Attendance & admissions analytics.
Enrollment funnel
Leads48,210
Qualified18,402
Counseled9,212
Enrolled3,481

Enterprise CX

Replace the patchwork. One platform, one identity, one source of truth — across every customer-facing function, in every geography you serve.

  • SSO, SCIM, role hierarchies, audit trails.
  • Region-pinned data residency: IN · EU · US · SG.
  • Open APIs, event streams, custom embeds.
  • White-glove migration from your legacy stack.
IdentityOkta · Azure AD · Google
ResidencyIN · EU · US · SG
ComplianceSOC 2 II · ISO 27001 · HIPAA
SLA99.95% · 24/7 on-call
Integrations

Connect to your
existing stack.

Native connectors to the tools you already pay for — plus open APIs, webhooks and an event stream for everything else.

WhatsApp
Meta
Google
OpenAI
Anthropic
Twilio
Salesforce
HubSpot
Slack
Microsoft 365
Zendesk
Freshworks
Snowflake
Segment
Razorpay
Stripe
Webhooks
Open API
Why IOT India

Built for the
numbers you live by.

0.00% Uptime SLA, audited.
0x Faster deployment than legacy stacks.
0ms Median global voice latency.
AI-first Architecture, not bolted-on copilots.
0M+ Conversations audited annually.
Customer stories

Why CX leaders
standardise on IOT India.

"We replaced four point-tools and a homegrown dialer with one platform. QA coverage went from 4% to 100% in a quarter — and our CSAT moved with it."

Ankur Sinha
Head, Bamko India Pvt. Limited

"It's the first tool the floor and the boardroom both actually use. The leadership view ties revenue to call quality — finally, in one screen."

Anubha
Director, ileads Auxiliary Services
Pricing

Plans that scale
with your operation.

See full comparison →
Starter
For lean teams getting on board.

Voice, WhatsApp and CRM essentials in one place.

  • Cloud dialer (up to 50 seats)
  • Lead CRM + journeys
  • Unified inbox
  • Standard support
Talk to sales
Growth
For revenue teams scaling AI-first.

Adds AI Copilot, QMS audit and journey automation.

  • Everything in Starter
  • AI Copilot & summaries
  • QMS auto-audit (100%)
  • Voice + chat bots
  • Priority support
Talk to sales →
Enterprise
For multi-tenant operations & regulated industries.

Custom residency, dedicated VPC, named CSM, white-glove migration.

  • Everything in Growth
  • HRMS, attendance & performance
  • Region-pinned data residency
  • SSO/SCIM, custom roles, audit log
  • 99.95% SLA, 24/7 on-call
Talk to sales
Ready when you are

Transform customer
operations with AI.

See IOT India tailored to your stack and KPIs. Most teams are live in days, not quarters.

Book a demo → Start a trial