02 — AI Chatbots
Helpful answers. Clear next steps.
Give customers a chat experience that draws on your business information, answers their questions in plain language and guides them toward the right next action.
The challenge
Customers want answers now, not a contact form.
Most questions customers type into a website already have an answer somewhere in your documentation, policies or product pages. Finding it is the hard part, and a slow reply can mean a lost enquiry.
- Useful information is spread across pages and documents.
- Simple questions wait in the same queue as complex ones.
- Visitors leave when the next step is unclear.
- Teams lack visibility into what customers keep asking.
See it in action
Answers that show where they came from.
Pick a sample question to see how a chatbot can match it to a knowledge source, answer in plain language and suggest the next step.
Knowledge sources
- Help centre articles48 articles
- Service & returns policyPDF · 6 pagesUsed
- Booking rulesWorkflow
- Plans & pricing pageWeb page
Try a sample question
Scripted demoHow do I return a product?
Sample content for illustration. Responses are pre-written, not generated live.
Capabilities
Built around your knowledge and your journeys.
Each chatbot is shaped by the information you trust and the steps you want customers to take.
Knowledge sources
Connect the business information the chatbot should use: FAQs, policies, product details and help content.
- Approved content sources
- Structured answers
- Easy content updates
Conversation & workflow builder
Design conversations and guided flows with a drag-and-drop builder your team can understand.
- Drag-and-drop flows
- Guided forms
- Conditional paths
Multilingual requirements
Plan conversations in the languages your customers prefer, confirmed during scoping.
- Multilingual conversations
- Consistent tone
- Language needs assessed
Guided responses
Answer the question asked, then offer the logical next step rather than leaving the customer to work it out.
- Suggested replies
- Next-step prompts
- Captured enquiry details
Human assistance
When the chatbot cannot help, the conversation moves to your team with the context intact.
- Escalation rules
- Conversation context
- Clear expectations
Conversation review
See which questions come up, where answers can improve and where content is missing.
- Conversation history
- Content gaps
- Ongoing refinement
Example workflow
How a chat conversation reaches a useful end.
A proposed flow, designed around your content and the actions you want customers to take.
- Step 1
Customer asks
A visitor types a question in their own words.
- Step 2
Find the right knowledge
The chatbot looks for an answer in your approved sources.
- Step 3
Answer and guide
It responds clearly and suggests the most relevant next step.
- Step 4
Complete or escalate
The customer finishes the step, or your team takes over with context.
Use cases
Where it can help.
Typical situations to explore together. We confirm the right fit for your operation during scoping.
Website support
Answer common product, service and policy questions at any hour, with a route to your team.
Lead capture
Understand what a visitor needs, collect the right details and pass qualified enquiries on.
Service enquiries
Guide customers through bookings, requests and status questions step by step.
Internal help desk
Help teams find answers in internal policies and process documents more quickly.
FAQ
Questions teams often ask.
Common questions about AI Chatbots. If yours isn't here, we're happy to talk it through.
The chatbot works from sources you approve, such as FAQs, help articles, policies and product information. We agree the scope together, so it answers from content you trust rather than guessing.
When your information changes, the knowledge sources are updated and the chatbot uses the new content. We plan who owns each source and how updates are reviewed as part of the setup.
Yes. Beyond answering questions, conversations can be designed to collect details, guide a customer through a request and point them to the next step, using the drag-and-drop workflow builder.
It says so clearly instead of inventing an answer, and offers a next step: contacting your team, leaving details for a follow-up or a handover to a person, depending on how you configure it.
We start with where your customers already reach you, such as your website or messaging channels, and confirm what each deployment requires during scoping before committing to a plan.
Explore AI Chatbots for your team.
Share your workflows and requirements, and we'll walk you through how it could fit your operation.