04 — Workforce
Clarity for the people behind every operation.
Bring attendance, shift planning, payroll workflows and performance reviews into one clear view, designed for customer teams that work across locations and schedules.
The challenge
Distributed teams need one version of the truth.
When attendance sits in one place, rosters in a spreadsheet and reviews in another tool, managers spend their time reconciling records instead of supporting their people.
- Shift changes are tracked in scattered spreadsheets.
- Attendance records need manual reconciliation.
- Payroll preparation depends on chasing data.
- Performance reviews lack consistent structure.
Inside the dashboard
Your people, their attendance and leave in one place.
Keep every employee's role, manager and status up to date, see who has checked in today, approve leave and plan around holidays, all from the same dashboard.
Capabilities
The essentials of workforce operations, together.
Purpose-built for customer teams, so the tools match the way shifts, attendance and reviews actually work.
Attendance
Keep a clear record of who is working, when, and where attendance needs attention.
- Daily attendance view
- Leave and absence
- Exceptions to review
Shift planning
Plan rosters across teams and schedules, and see coverage at a glance.
- Roster planning
- Shift changes
- Coverage overview
Payroll workflows
Prepare payroll inputs from attendance and shift data through a structured workflow.
- Attendance-based inputs
- Review and approval
- Structured handoff
Performance reviews
Run consistent review cycles with clear goals, feedback and records.
- Review cycles
- Goals and feedback
- Review history
Distributed team visibility
Give managers one view of teams working across locations and schedules.
- Team-level views
- Manager dashboards
- Consistent processes
Built for customer teams
Designed around the rhythms of support and operations teams rather than generic office work.
- Shift-based work
- Team leads and agents
- Operational focus
Example workflow
One cycle, from roster to review.
A proposed workforce cycle, adapted to your team structure and processes.
- Step 1
Plan shifts
Managers build rosters and publish schedules to their teams.
- Step 2
Track attendance
Attendance is recorded against planned shifts, with exceptions visible.
- Step 3
Prepare payroll inputs
Approved attendance data feeds a structured payroll workflow.
- Step 4
Review performance
Regular reviews bring goals, feedback and results together.
Use cases
Where it can help.
Typical situations to explore together. We confirm the right fit for your operation during scoping.
Contact centre teams
Coordinate rosters and attendance for teams working rotating shifts.
Multi-location operations
See teams across sites in one consistent view.
Team leads
Understand coverage, attendance exceptions and review status for your team.
HR and operations
Reduce manual reconciliation between attendance, shifts and payroll preparation.
FAQ
Questions teams often ask.
Common questions about HRMS & Performance. If yours isn't here, we're happy to talk it through.
HRMS & Performance covers attendance, shift planning, payroll workflows and performance reviews, designed for distributed customer teams.
Managers can see planned shifts alongside recorded attendance, so coverage gaps and exceptions are easy to spot. Views are organised by team so each manager sees what is relevant to them.
Reviews follow defined cycles with goals, feedback and records kept together. The structure of each review cycle is agreed with your HR and operations teams.
A payroll workflow depends on your pay rules, approval steps and the system your payroll is processed in. We map these requirements first, then configure how attendance and shift data are prepared and handed over.
We start with your team structure, shift patterns, current tools and data, then agree a rollout plan. Requirements such as existing systems and data migration are reviewed before implementation begins.
Explore HRMS & Performance for your team.
Share your workflows and requirements, and we'll walk you through how it could fit your operation.