Products
Four products. One connected customer operation.
Voice AI and AI Chatbots handle conversations with customers. QMS & Conversation IQ and HRMS & Performance support the people and processes behind them.
Core conversation products
Operations suite
How they connect
Conversations, quality and people, working together.
Each product can be adopted on its own. Together, they connect the customer conversation with the review and workforce processes that sit behind it.
How we work
One approach for every product.
Every engagement follows the same proposed approach, adapted to the scope and complexity of your workflows.
- 01
Understand your workflow
We map your customer journeys, channels, call and chat types, and the points where people need to stay involved.
- 02
Configure knowledge and journeys
Your business information, conversation flows, actions and handover rules are set up around the agreed scope.
- 03
Test with realistic scenarios
Your team tests real-world questions and edge cases, and we refine responses and flows before anything goes live.
- 04
Launch, monitor and refine
After a controlled launch, conversations are reviewed regularly so content and journeys keep improving.
Let's build better customer conversations.
Tell us about your workflows, channels and team. We'll help you explore the right iotindia products.