Privacy Policy

This website is operated by IOT India AI Pvt Ltd. ("iotindia", "we", "us" or "our"), a company incorporated in India with its headquarters in Dehradun, Uttarakhand.

This Privacy Policy explains what personal information we collect when you visit our website, fill in a form, chat with us or otherwise contact us, and how we use and protect it. By using this website you agree to the practices described here.

This policy covers our website and our sales and support communications. Personal data that our products process on behalf of our business customers, such as call recordings or chat transcripts of their customers, is governed by our agreement with that business customer, who decides how that data is used.

Information you give us

• Demo and contact requests: your name, work email, company name, phone number (optional), the products you are interested in, and the message you write.
• Website chat: the messages you type into the chat assistant on our website, and any contact details you choose to share there.
• Direct contact: information you share when you email, call or message us on WhatsApp.

Information collected automatically

• Usage data: pages you visit, time spent, the website or advert that referred you, and actions such as form submissions.
• Device data: browser type, device type, operating system, screen size, language and approximate location at city or region level.
• Technical data: your IP address and request details, which our servers record for security, spam prevention and to keep the website running.

We do not ask for, and you should not send us, sensitive information such as passwords, bank or card details, or health information through this website.

We use personal information to:

• respond to your enquiry, arrange a demo and send you information you asked for;
• follow up with you about our products and services after you have contacted us;
• understand how visitors use our website so we can improve its content and design;
• measure the performance of our advertising, including Google Ads campaigns;
• protect our website from spam, abuse and security threats;
• comply with legal obligations and enforce our Terms & Conditions.

We process your information on the basis of the consent you give when you submit a form or contact us, and for other legitimate uses permitted by law. You can withdraw your consent at any time as described in Your rights.

Cookies are small text files stored on your device. We and our partners use cookies and similar technologies for the following purposes:

• Analytics: we use Google Analytics to understand how visitors find and use our website. Google Analytics collects usage and device data using cookies.
• Advertising: we use Google Ads to show adverts for our products. Google may use cookies to measure whether an advert led to a visit or an enquiry (conversion tracking), and to show our adverts to people who have visited our website before (remarketing).
• Functionality: some features, such as the website chat, may store small amounts of data in your browser so they work correctly.

We do not sell or rent your personal information. We share it only in these cases:

• Service providers who help us run our business, such as website hosting, email delivery, analytics and advertising, including Google. They may use the information only to provide their services to us.
• Legal reasons: when required by law, a court order or a government authority, or to protect the rights, property or safety of iotindia, our customers or others.
• Business changes: if we are involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

Some of our service providers may store or process information outside India. Where this happens, we take reasonable steps to keep your information protected as described in this policy and as required by Indian law.

We use reasonable technical and organisational safeguards to protect your information, including encrypted (HTTPS) connections and restricted access to enquiry data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep enquiry and communication records for as long as we need them to respond to you and maintain our business relationship, and afterwards only as long as required for legal, accounting or dispute-resolution purposes. Analytics data is kept according to our Google Analytics retention settings.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, you have the right to:

• ask for a summary of the personal information we hold about you and how we use it;
• ask us to correct, complete or update inaccurate information;
• ask us to delete your information when we no longer need it for a lawful purpose;
• withdraw your consent, for example to stop receiving follow-up messages from us;
• nominate another person to exercise these rights on your behalf in case of death or incapacity;
• raise a grievance with us and, if it is not resolved, with the Data Protection Board of India.

To exercise any of these rights, email us at info@iotindia.ai. We may need to verify your identity before acting on a request.

Our website and services are meant for businesses and are not directed at anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

Our website may link to other websites, such as Google Maps, WhatsApp or our partners' websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last changed. We will highlight significant changes on this page.

If you have any questions, requests or complaints about this policy or how we handle your personal information, please contact our Grievance Officer:

Grievance Officer, IOT India AI Pvt Ltd.
Commercial Complex behind Kailash Tower,
on E.C. Road, near Dwarka Store,
Dehradun, Uttarakhand
PIN 248001 · India
Email: info@iotindia.ai
Phone: +91 97201 71203

We aim to acknowledge grievances within 48 hours and resolve them within 30 days.